Terms & Conditions

Rental Agreement & Information

New Spirit Vacation Homes

Office (951) 659-3100 OR (909) 910-5005
Email: info@newspiritvacationhomes.com
54325 North Circle drive #102
Idyllwild, CA 92549

BY CREATING A RESERVATION/INQUIRY WITH NEW SPIRIT VACATION HOMES you are opting in to receive correspondence via text/phone/email. To stop correspondence on any of the above methods, respond “Stop” or “Unsubscribe” to be removed from the phone/text/email services.

This Rental Agreement is made and entered into by and between New Spirit Vacation Homes (the “Company”,”We”, “Our”) on behalf of the owner (the “Owner”) of the vacation rental property located at (the “Vacation Home”), and the renters of the Vacation Home (the primary renter, together with all individual renting the Vacation Home with the primary renter, are collectively referred to as the “Renters”), and is hereby incorporated as part of the certain Vacation Rental Agreement (“VRA”) between the Company and the Renters. Accommodations are also based on double occupancy when applicable.
The Renter MUST PROVIDE the credit card used to book the reservation and Photo ID at the time of your check in if you booked via VRBO, Booking.com, and Directly with New Spirit. Please note, if booked on a marketing platform such as Airbnb / Glamping, you will be receiving the billing reflecting from those platforms, credit card information is not required from Airbnb Guests, however, ID is still required for verification on all platforms.
The Renters stay will be charged in full at the time the renter makes the reservation. Visa, MasterCard, Discover, American Express and Personal Checks are welcome. ($45 service charge for returned checks).
If you will be arriving before or after hours, or authorizing a member of your party to pick up keys. We ask prior to your arrival, please send a copy of your ID & ID of the person you have name(s) and phone number of anyone you authorize to info@newspiritvacationhomes.com or text an image to our office phone at (951) 659 3100.

• Cancellations: Bookings canceled at least 60 days before the start of the stay will receive a full refund. Bookings canceled at least 30 days before the start of the stay will receive a 50% refund. 
• 59-31 Days Prior to Arrival receive a 50% refund.
• 30-Days Prior to Arrival: No Refund Given
• ALL CANCELLATION REQUESTS MUST BE IN WRITING VIA THE BOOKING PLATFORM IT WAS RECEIVED OR VIA EMAIL TO INFO@NEWSPIRITVACATIONHOMES.COM
• *Airbnb may have a cancellation policy that varies from our rental agreement; we will defer to the advertised cancellation policy as listed on Airbnb upon booking for the agreed upon rental unit.
•  Extended Stays: We recommend purchasing travel insurance.  You can reach CSA at (866) 999-4018, you will need to purchase the travel insurance within 24 hours of making your reservation. 
• Reservation date change or any other alteration will constitute a charge of $100, this too will be subject to manager approval depending on the home.

IF THE RENTER DISPUTES ANY CHARGES, IT WILL BE SENT TO COLLECTIONS, ALL EFFORTS WILL BE MADE TO COLLECT ON A CHARGE THAT HAS BEEN AGREED TO SET BY THIS CONTRACT. YOU WILL ALSO BE RESPONSIBLE FOR ANY EXTRA FEES AS WELL AS ALL ATTORNEY COSTS INVOLVED IN THE COLLECTION EFFORT IN A COURT OF LAW IF APPLICABLE.

IF THE RENTER HAS BOOKED DIRECT FROM OUR WEBSITE www.newspiritvacationhomes.com As a part of the stay, the renter may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000.00. Any damages that exceed $3,000.00 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000.00. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy, www.vacationrentalinsurance.com/g20vrd. The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly to New Spirit Vacation Homes any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact New Spirit Vacation Homes directly if you wish to participate in this assignment. Damage Protection is purchased upon day of arrival/prior to check in.
Vacation Rental Insurance has been made available for you to purchase for the reservation. Vacation Rental Insurance provides coverage for prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend the renter purchase this valuable protection. Separate terms and conditions apply, read your Description of Coverage/Policy carefully and contact CSA at (866) 999-4018 with coverage questions. RENTAL INSURANCE MUST BE PURCHASED WITHIN 24 HOURS OF DIRECT BOOKING.

ALL MARKETING PLATFORMS OUTSIDE OF OUR DIRECT WEBSITE ARE NOT ELIGIBLE FOR THIS COVERAGE. PLEASE SEE THE MARKETING PLATFORM FOR INSURANCE OPTIONS AVAILABLE TO YOU. PLEASE KNOW THAT IF YOU NEED TO CANCEL, YOU ARE TO FILE A CLAIM WITH CSA, NO REFUNDS WILL BE GIVEN FROM NEW SPIRIT VACATION HOMES.

PLEASE BE AWARE OF THE FOLLOWING INFORMATION:
FOR ANY AMENITY BREAK DOWN, WE WILL DO EVERYTHING WITHIN OUR POWER TO HAVE IT REPAIRED DURING THE STAY, HOWEVER, THERE WILL BE NO REFUNDS.

FURNITURE AND ACCESSORIES MAY BE REPLACED AT OWNER’S DISCRETION, PHOTOS MAY OR MAY NOT SHOW THESE CHANGES AT THE TIME OF BOOKING.
THERE ARE TIMES WE HAVE UNSCHEDULED POWER OUTAGES, THESE ARE BEYOND OUR CONTROL AND WILL NOT CONSTITUTE A REFUND, WHETHER IT IS SOUTHERN CALIFORNIA EDISON DOING MAINTENANCE OR IF IT IS DUE TO AN ACCIDENT OR WEATHER.
MOST ALL OF OUR PROPERTIES ARE IN THE MOUNTAINS, IF YOU LEAVE A DOOR OPEN FOR ANY AMOUNT OF TIME, CRITTERS WILL RUN IN THE HOME SEEKING WARMTH or SHELTER. WE WILL DO ALL WE CAN TO TRY TO GET THEM OUT OF THE HOME DURING THE STAY; IF AVAILABLE WE CAN ALSO TRY MOVING YOU TO ANOTHER PROPERTY. PLEASE KNOW THAT THIS WILL NOT CONSTITUTE A REFUND. PLEASE DO NOT LEAVE DOORS AND WINDOWS OPEN FOR ANY AMOUNT OF TIME.

The Idyllwild Fire Protection District wants the renter to enjoy the BBQ. For the renter safety, the safety of the neighbors, and for the protection of the environment, the Idyllwild Fire Protection District REQUIRES that the renter obtain a BBQ Permit for ANY and ALL BBQ use within the District’s boundaries. Currently the ONLY PERMITTED use of BBQ’s are ELECTRIC, GAS/PROPANE grills.

• NO CHARCOAL BBQ’S ARE CURRENTLY PERMITTED.

• The grill must be kept at least five (5) ft. from the nearest combustible material.

• The grill must have at least from (10) ft. of clearance from ANY structure.

• A fire extinguisher or working garden hose must be located within ten (10) ft. of the grill.

• NO CHARCOAL, WOOD or OTHER COMBUSTIBLE MATERIAL BBQ’s WILL BE PERMITTED!!

Internet access: Codes are located in the three-ring welcome binder in the home (for our vacation homes offering this service). Under the “Home Instructions” Section.
Please know that if the renter is under the age of 25, there will be a security deposit depending on the particular property starting at $250 to $1,000. There are some properties that do not allow individuals under 26 to rent.
Security deposit not applicable for Airbnb Renters; any damages will be reported to Airbnb support through Air Cover, in which Airbnb may reach out to the renter for damages incurred.

PLEASE BE ADVISED: DUE TO SECURITY PURPOSES THE OUTDOOR PREMISES OF OUR HOMES ARE PATROLLED AND MONITORED VIA WEBCAM 24 HOURS. PLEASE KNOW THAT THE WEBCAMS ARE NOT IN THE SPA AREAS (POOL IF APPLICABLE).

LOST, STOLEN OR ABANDONED ARTICLES. Owner and/or Management Company shall not be held responsible for lost, stolen or abandoned items. The Renter will pay for shipping & handling for any items returned at the renters request. The Renter is responsible for the property during occupancy and must lock the properties windows and doors securely at all times when not on the premises, and must exercise care in securing all personal property. The Renter will be charged Shipping/Handling for any and all items returned. Items will be donated and/or discarded if not claimed within 15 days of departure.
Renter is responsible for the return of the key. If the key is lost, the renter will be responsible for the charges to have a new key made or rekey of home.
If the renter is staying in one of our vacation homes that offer a hot tub/cedar tub/Jacuzzi, please be sure to abide by the following rules: Make sure to shower before and immediately after use. Please do not make any adjustments to settings. (If the renter makes adjustments to the settings, please return to the original setting of 95 degrees and cover the spa when not in use). No person(s) under the age of 18 are permitted in a hot tub or cedar tub without the supervision of an adult 18 years of age or older. Not recommended for small children. No alcoholic beverages are allowed in the hot tub/cedar tub. If alcohol is consumed while in a hot tub/cedar tub, we are not responsible for any injuries. The renter and guests release homeowner/New Spirit Vacation Homes of any liability during the stay. No glass containers of any type in the hot tub/cedar tub. Please turn off the jets in the hot tub and replace cover(s). The cedar tub is a cold tub. It does not heat. Please do not touch the dial settings. If the jets are left on, any damages that are caused or settings that are left on, we reserve the right to charge an additional fee of up to $150. Excessive cleaning resulting in needing to dump the spa or cold plunge and refill may also result in an additional fee. If the renter is staying in one of our homes with a pool, please do not attempt to adjust the pool pump or any of the equipment. If the renter has any questions, please call property management.
All of our vacation homes have a pool/Jacuzzi/hot tub/landscape/trash service. Please do not interrupt scheduled maintenance. If the renter has a question, please call property management. We can provide a schedule for the services.
Our Mountain Homes offer beautiful terrain and landscape such as rocks and trees. For safety, please do not allow small children to climb the rocks or trees. For our adventurous adults this applies to you too. Please do not attempt to rock climb on the property.

Pets: We (Do ) allow Dogs (1 standard defaut) at Select Homes. SEE THE HOME DESCRIPTION TO ENSURE THE HOME SELECTED ALLOWS PETS.

HOMES THAT DO NOT ALLOW PETS WILL CLEARLY STATE, “NO PETS ALLOWED”

Pets: If we (Do ) allow Dogs (1 dog included in initial pet fee charge if a pet was selected at time of checkout*)

There is a $35 dog fee per night;  Dogs beyond 1 must be approved; additional pet fees apply per pet per night.

*Airbnb and select 3rd party marketing sites will receive a separate charge after the initial booking either via the booking platform (Airbnb Resolutions Center) or direct charge.

SPECIAL REQUEST PETS OUTSIDE OF DOGS MUST BE APPROVED BY PROPERTY MANAGEMENT PRIOR TO BOOKING.   Cats may or may not be allowed depending on the property. 

IF CATS ALLOWED: It is a flat rate for the duration of stay of $250.00 or $500.00, it is all depending on the property. 

Pets are not to be left unattended in the home at any time.
If the pet is a barker and we receive complaints about the barking, we reserve the right to ask the renter to leave without a refund. Please do not allow pets on beds or furniture. If the pet loves to cuddle up on the furniture or bed, please ask for old sheets to cover the furniture and bedding. Please be sure to pick up after the pet and dispose of droppings in a tied plastic bag. Please ask the staff where the pet towels are located in the vacation rental. Please do not use the guest towels. Please be advised that any damages caused by the pet will result in additional charges. These charges are determined by the homeowner. Dogs must be leashed when outside the home.
Regarding Service Animals: Due to the homes being privately owned, the rule of having a service animal does not apply, as the owner of the property may be allergic, thus not allowing pets in the home. So, if the renter/guests of the renter do have a service animal, please be sure to pick a home where dogs or cats are allowed, please be aware that cats do need prior approval as not all properties allow cats in their homes.
We have many homes that do allow pets, please be sure to check with our office ahead of time. If a pet is brought to a home that is notated as “No Pets Allowed,” the renter is liable for a penalty fee of up to $1,000 and extra cleaning costs.

Check-in time: Is after 4:00 PM. During high occupancy periods the 4:00 PM check-in time cannot be guaranteed, however, the New Spirit staff will make every effort to ensure timely accommodation. Check-out time is 10:00 AM, and in some cases, a late check-out can be negotiated with prior management approval. Please note that during the Winter Holiday Season, (includes but is not limited to Thanksgiving, Christmas and New Year’s Weeks), check-in time is after 4:00 PM, and check-out time is 10:00 AM. The renter cooperation in adhering to check-in/check-out time procedures during the Holiday Season is greatly appreciated and most helpful to our staff as well as fellow vacationers in ensuring seamless check-ins for all New Spirit guests.
Early Check in /Late Check out: Please note we would not be able to guarantee an early check in/check out. The renter can inquire closer to the day of arrival if an early check in/late check out is possible. Please contact the company at the office the day prior to confirm at (951) 659-3100. IF AVAILABLE an hourly rate of $25-$50 per additional hour (This fee will vary depending on the vacation home).
UNAUTHORIZED LATE CHECKOUT: Any Late Check Out past 10:00 am, requests MUST be approved. Please note there are late checkout fees if not returned in a timely manner, please call or text the office number for more information. Fees for each home may vary from $25- $100 an hour. Also note that you are not checked out until you have returned the key to the office.

No maid service is provided during the stay, unless the renter is staying 14 days or more. During those 14 days it will be cleaned once with an additional fee of $125. (This fee will vary depending on the vacation home). If the renter is staying 30 days it will be cleaned twice within the 30 days with an additional fee of $250 to your bill. If the renter wishes to have the home cleaned during the stay we can make arrangements with housekeeping (additional fees apply).
We recommend the renter to keep the windows closed and drapes drawn during the day to keep the house cooler during summer months. Prior to check-out please be sure to close and lock all windows. During the summer months thunderstorms are frequent in the mountain home areas. It is very important that the windows are closed before departure. Please turn off all lights and ceiling fans. During the winter months, it is advised that you keep windows closed and drapes drawn to keep cold out and enclose heat. During the winter season, please lower the thermostat to 55 degrees before your departure. (We reserve the right to charge additional fees for any of the above policies that are not followed).
No smoking or drugs of any kind: Smoking is not permitted inside or outside of the homes. Any evidence of smoking will constitute a $250.00 charge in addition to any cost to repair damage the smoke has caused. Please be aware that you are in a National Forest, you could be held liable for starting a fire.

All rates subject to 12% County Transient Occupancy Tax.

RATES: Rates subject to change without notice. Current Rates are valid until December 31, 2024. A 3 night minimum is required during 3 day weekend holidays. A 4-night minimum is required for (MLK, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas week, and NYE). This may vary depending upon the homeowner.
Damage to the vacation home: Renter understands that it is the responsibility of the renter to review the home upon entry and notify the management of any pre-existing damages to the property when they arrive; the renter further understands that they accept responsibility for any issues found on inspection after your departure that were not reported.
Some of our homes may offer Pay-Per-View or On Demand movies/events. If the renter decides to order, the full fee will be charged to your credit card and an additional 10 % handling fee.
Electronics- TV, stereo, DVD, CD, iMac, iPod docking station, printer and speakers: If the renter is having issues operating, please do not attempt to correct it yourself. Call us and we will be happy to assist you. The renter will be billed for any damages caused to any and all equipment.
Item malfunction is out of our control and there will be no refunds or discounts. Management will do its best to ensure that items are functioning properly. If management is notified of a malfunction, we will do our best to fix the item in a realistic and timely manner.
EXTRAS (APPLIANCES): Television, DVD player, Washer, Dryer, Internet, hot tub, cedar tub, jacuzzi, sauna, furniture, cold plunge, etc., herein called “extras”, are supplied at no extra charge as a convenience for tenant use. In the event of a malfunction or breakdown of “extras’ ‘, the Owner or Owner’s Representative will have the “extra” repaired as quickly as possible. The renter agrees that there will be no refund for malfunction or breakdown of “extras”. In the event of malfunction of any other appliance or feature, the renter must notify the Owner or Owner’s Representative so repair of malfunction can be made. We will expedite repair, but no refund of rent will be made. Don’t rewire, unplug, change settings, re-program, or reset/modify any of the Extras/Appliances. Do not attempt to connect any video games, computers, or other electronic equipment to the TVs, networking equipment, or other Appliance.

Damages or broken items in home such as coffee maker or broken drinking glasses/dishes, electronics and furniture (i.e. broken bed frame; damaged television; broken DVD or any damages to the home), will be billed immediately to the credit card on file, or we will invoice the renter or marketing platform in which the rental was booked, for any accidental damages and you will be notified of the charges that have been applied, which can be up to $500.
Housekeeping and Trash Removal: PLEASE enjoy the stay in this beautiful home and treat it as your own. Though we charge a linen/prep fee, this is just a basic routine service. Anything beyond this routine prep is not the responsibility of the linen/prep service, therefore New Spirit Vacation Homes reserves the right to charge additional cleaning fees if the home is not left in a clean and presentable condition. We ask that the renter remove the trash and put it in the cans provided (located in the garage or deck area). REMOVAL OF TRASH APPLIES TO THE GROUNDS OF THE PROPERTY AS WELL. Please put dirty dishes in the dishwasher and run the cycle. Please put all dirty linens (only towels) and such in the laundry room or central area for housekeeping. Please keep all linens on beds. The housekeeper will strip the beds.
Because some of our Mountain and Temecula area homes are on a septic system, we ask that the renter do not put anything down the sink (roughage, carrot peels, and or potato skins, etc.…). This also applies to the toilet (overage of toilet paper, no feminine products and things of this nature). If a service call is required for any of these reasons, we will be forced to charge you for the call and work done, in addition to any damage caused by the incident.
Access to properties cannot be guaranteed because of significant weather events, such as snow or ice. (This applies to our vacation homes in the mountain areas). No refunds will be given due to weather conditions. We highly recommend bringing snow chains and/or a 4×4 vehicle. We can provide the renter with transportation contact information or for snow plowing at your own cost. Be aware that during the winter season we use Snow Melt that could be harmful to dogs, it is a rocky white substance that we use on walkway areas, driveways and decks. Please be sure to wash their paws.

Driveway and Walkway Acknowledgement and Liability
Renters acknowledge and agree: (i) that the Vacation Home is situated on a steep slope in a mountainous area with certain natural hazards and risks, including but not limited to, steep slopes, rustic stairs, and a steep, narrow and winding driveway; (ii) that during the winter, the slopes, stairs and driveway can be slick and dangerous, posing a risk of property damage, physical injury and death; (iii) that the Company and Owner shall have no obligation of any kind to take any measures to mitigate the risks associated with use of the driveway in wet, frosted, snowy or icy conditions (“Winter Conditions”); and (iv) that the Owner strongly recommends that the Renters, and all individuals entering upon the property, including but not limited to, all friends, family members and other invitees of the Renters (collectively, the “Guests”), park their vehicles at the bottom of the driveway and do not attempt to drive on the driveway in Winter Conditions.
Renters acknowledge and agree: (V) that the Vacation Home is situated on a slope in a mountainous area with certain natural hazards and risks, including but not limited to, steep slopes, rustic stairs, and a steep, narrow, and winding walkway to creek; (VI) that during the Winter/Summer, the slopes, stairs and walkway to creek can be slick and dangerous, posing a risk of property damage, physical injury and death; (VII) that the Company and Owner shall have no obligation of any kind to take any measures to mitigate the risks associated with use of the walkway to creek under any and (VIII) that the Owner strongly recommends that the Renters, and all individuals entering upon the property, including but not limited to, all friends, family members and other invitees of the Renters (collectively, the “Guests”), do not use other than paved walkway area’s for foot travel/walking

The Renters agree to assume sole and complete responsibility (IX) to warn all Guests about these inherent risks and dangers, and (X) to take, and cause all Guests to take, all measures necessary or advisable to avoid the risks associated with use of the driveway in Winter Conditions, and prevent personal injury and damage to property.
THE RENTERS FURTHER AGREE THAT IF RENTERS OR ANY GUESTS USE A VEHICLE ON THE DRIVEWAY; OR USE WALKWAY TO CREEK DESPITE THIS WARNING, THEN RENTERS AND THEIR GUESTS DO SO AT THEIR OWN RISK, AND ASSUME ALL RISKS OF PERSONAL INJURY AND DAMAGE TO PROPERTY. THE RENTERS HEREBY WAIVE ALL CLAIMS AGAINST THE OWNER AND THE COMPANY FOR, AND AGREE TO HOLD THE OWNER AND THE COMPANY HARMLESS FROM, ANY AND ALL PERSONAL INJURIES AND OTHER LOSSES OR DAMAGES ARISING FROM OR RELATING TO ANY USE OF THE DRIVEWAY DURING ANY CONDITIONS; ANY USE OF THE WALKWAY TO CREEK EVEN IF CAUSED BY THE NEGLIGENCE OR GROSS NEGLIGENCE OF THE OWNER OR THE COMPANY.
THE RENTERS FURTHER AGREE TO INDEMNIFY AND DEFEND THE OWNER AND THE COMPANY FROM ANY AND ALL CLAIMS THAT THE RENTERS’ OR THEIR GUESTS MAY HAVE FOR ANY PERSONAL INJURIES, DAMAGE TO PROPERTY, COSTS, EXPENSES OR OTHER LOSSES, INCLUDING ATTORNEYS’ FEES, ARISING FROM OR RELATING TO USE OF THE PROPERTY/DRIVEWAY DURING ANY CONDITIONS.

We ask that the renter respect our neighbors by turning off outside lights by 10pm. This is a Mountain Town Ordinance and a fee could be associated. PART OF COUNTY ORDINANCE NO. 927

CODE ENFORCEMENT’S GOOD NEIGHBOR GUIDE FOR SHORT TERM RENTALS

The Following Rules will be strictly enforced
Noise: County Ordinance No.847 regulating noise includes quiet hours between the hours of 10pm and 7 am. No amplified sound may be audible inside a residence.
Parking: Renter and their guests should park in the rental garage, driveway, or on the property. No Street Parking will be permitted.
Trash: Trash and refuse shall not be stored within public view except in proper containers for collection
Dogs: All dogs are to be on leashes whenever they are in an unenclosed area. Barking dogs often result in neighbor complaints.
Failure to comply with the above may result in a citation, fines, or expulsion from the rental property for the renter or their guests.
Refer to County Ordinance No. 927 for more information.

• NOISE MONITORS- All of our homes are equipped with indoor/outdoor noise monitors by Noise Aware. NoiseAware never identifies specific guest sounds or records guests. Ever. FCC-certified privacy-safe NoiseAware measures decibel levels over time, giving you privacy-safe noise monitoring that puts guest experience first. 
• You may receive a text notification if you are found to be exceeding the noise decibel levels to keep the noise levels down. Additionally, intervention from our staff to the residence may be dispatched if it is not controlled within a timely manner. If you continue to exceed the authorized noise level and a complaint is filed during your stay, you may be liable for county fines.

Maximum Occupancy is what we have agreed upon at the point of reservation. If the renter exceeds the limit an additional flat fee of $250-500 will be added to your bill and charged immediately to the credit card on file, or booking platform, depending on the property. This charge is for 1-3 day stays. If the renter is staying longer, increments of $50 will be added per night.

The renter acknowledges that the rental agreement for said property is contracted between yourself/your guests and New Spirit Vacation Homes. Any future rental agreements the renter makes for booking at this property will be limited to New Spirit Vacation Homes exclusively. We reserve the right to refuse renting to anyone. This is at the discretion of New Spirit Vacation Homes/Homeowners. Please be advised that from time to time we may have to move the reservation to another home due to owner maintenance/repairs/upgrades/pending sale of the property. We will do our very best to find a comparable home or give a full refund of your reservation.
The renter and the renters guests hereby release New Spirit Vacation Homes/employees/homeowners of any liability and to indemnify and hold harmless. This release is for any and all liability for personal injuries (including death) and property losses or damage occasioned by, or in connection with any activity or accommodations for this rental.

Any type of litigation presented to New Spirit Vacation homes and affiliates; the presenting party will be responsible for all fees that are incurred on our part.

No refunds will be given under the circumstances of 1-night stays, major holidays, leaving early, being asked to leave, power outage and item malfunctions.

Acts of God: Neither Owner nor Agent shall be liable for events beyond their control which may interfere with Guest (s) occupancy including but not limited to Acts of God, acts of government agencies, fires, earthquakes, strikes, war, pandemic, damages of roads due to weather, or inclement weather. NO REFUND WILL BE OFFERED IN THESE CIRCUMSTANCES

AFTER HOURS (10PM- 8AM), please call our office number at 951-659-3100 or 909-910-5005 for assistance.

BY CREATING A RESERVATION/INQUIRY WITH NEW SPIRIT VACATION HOMES you are opting in to receive correspondence via text/phone/email. To stop correspondence on any of the above methods, respond “Stop” or “Unsubscribe” to be removed from the phone/text/email services.